Ten Web 2.0 Trends Shaping the Future of Business

Ten Web 2.0 Trends Shaping the Future of Business

Paper by Wayne Visser

What is Web 2.0 Really?

Wikipedia defines Web 2.0 as ‘web applications that facilitate interactive information sharing, inter-operability, user-centred design and collaboration’. The term owes its origins to a 1999 article by IT consultant Darcy DiNucci, which challenged programmers to adapt to the spread of portable Web-ready devices. The concept was broadened out in 2005 by online media pioneer Tim O’Reilly, who gave contrasted Web 1.0 and Web 2.0 using examples: DoubleClick versus Google AdSense, Britannica Online versus Wikipedia, personal websites versus blogging, publishing versus participation, directories (taxonomy) versus tagging (folksonomy) and stickiness versus syndication, to mention but a few.

In 2006, Don Tapscott and Anthony Williams showed how Web 2.0 was set to disrupt how markets operate and how businesses are organised. They called this new paradigm ‘wikinomics’, defining it as ‘the effects of extensive collaboration and user-participation on the marketplace and corporate world’.

Wikinomics, they said, is based on four principles:

1)   Openness, which includes not only open standards and content but also financial transparency and an open attitude towards external ideas and resources;

2)   Peering, which replaces hierarchical models with a more collaborative forum, for which the Linux operating system is a quintessential example;

3)   Sharing, which is a less proprietary approach to (among other things) products, intellectual property, bandwidth and scientific knowledge; and

4)   Acting globally, which involves embracing globalization and ignoring physical and geographical boundaries at both the corporate and individual level.

Another Web 2.0 building block is Chris Anderson’s concept of ‘The Long Tail’ – named after the area of a statistical distribution curve where it approaches (but never quite meets) the axis. Anderson’s breakthrough idea was that, in a Web 2.0 era, selling less to more people is big business. The Long Tail questions the conventional wisdom that says success is about generating ‘blockbusters’ and ‘superstars’ – those rare few products and services that become runaway bestsellers.

Anderson sums up his message by saying that:

1)   The Long Tail of available variety is longer than we think;

2)   It’s now within reach economically; and

3)   All those niches, when aggregated, can make up a significant market; and

4)   The Long Tail revolution has been made possible by the digital age, which has dramatically reduced the costs of customized production and niche distribution.

Taking Tapscott and Williams’ four principles (openness, peering, sharing and acting globally), plus another principle derived from Anderson’s ‘long tail’ concept (mass customization), let’s take a look at the future of business through a Web 2.0 lens …

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Cite this article

Visser, W. (2013) Ten Web 2.0 Trends Shaping the Future of Business, Kaleidoscope Futures Paper Series, No. 2.

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