Marketing is the art of making music:
Skilfully played, it has the power to move all who hear
its sweet melodies;
Badly recited, it offends the ear and renders the
intended listener deaf.
The secret of effective marketing is resonance:
Communication becomes a symphony when the information
echoes with the clear ring of truth and honesty;
When the message reverberates with the rich tones of
meaning and relevance;
When the medium combines to strike a harmonious chord of
reach and direction.
The curse of poor marketing is dissonance:
Exaggerated claims jar with the reality of experience;
Monotonous repetition dulls the battered senses;
Disingenuous tricks sound the alarm bells of suspicion.
The wise marketer is the master of music, while the fool
is the king of noise;
The wise marketer is the student of pianissimo, while
the fool knows only fortissimo;
The wise marketer is the conductor of an orchestra,
while the fool beats only his own drum.
The true purpose of marketing is matching genuine needs
with tailored services;
The corrupted practice of marketing is associating
coveted emotions with generic products.
The grand masters of marketing are jazz musicians, adept
in the art of listening, practiced in the skill of blending, refined in
the intuition of creativity.
The false prophets of marketing are paid pipers, playing
on people’s dreams and desires, calling the tune to suit their own
pockets, leading the innocent children away.
The market is a lively place of songs, but beware:
Though some are music pure and true, many are designed
to cast their spell.
Beware of melodies sweet and alluring, for many are
those who have met a rocky end with the mesmeric notes of sirens still
singing in their ears;
Beware of rhythms pounding with calls to impulsive
action, for many before you have marched to their needless graves to the
deadly beat of a drum;
And beware of the fevered pitch of inspiring summons,
for many have suffered under dictator kings heralded by the passionate
salute of trumpets.
The most exquisite music of marketing is pure silence,
played on the precious instruments of quality and caring, resounding
with crystal clarity up and down the scales of human trust.
2 On Marketing (Pdf print version)
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